Diary management
Every claim tracked against diary deadlines and escalations.
Ongoing claims administration — diary management, correspondence, payments, reserve adjustments and audit trails — run as a managed function, not one-off tasks.
Claims administration is the operational backbone of a claims function — diary management, correspondence, payments, reserve adjustments, documentation. When it's handled well, adjusters focus on decisions. When it slips, claims quietly age past their deadlines and regulatory exposure builds.
Opervics runs claims administration as a managed function, with documented diary rules, structured correspondence handling, and full audit trails on every action.
Every claim tracked against diary deadlines and escalations.
Claimant, broker and vendor correspondence handled consistently.
Payments processed with documented controls and audit trails.
Reserve changes documented and prepared for adjuster approval.
Claim files kept complete and audit-ready throughout the lifecycle.
Diary compliance, payment volume, reserve accuracy and SLA metrics.
These are the same operational issues we see across clients — and the same ones our process is designed to remove.
Claims age past diary deadlines without anyone noticing.
Claimant and broker emails sit unaddressed.
Payments stuck in approval queues delay settlement.
Reserves not updated as claims evolve.
Claim files incomplete for audit or regulatory review.
Nobody knows diary compliance or payment timelines.
Every service inherits the same baseline security posture, then adds service-specific controls on top.
State regulations, PII handling and audit trails built into every workflow.
NDA-bound staff, role-based access, and auditable access logs.
AI output is reviewed by trained specialists before it reaches your systems.
Diary compliance, payment volume and reserve accuracy reported weekly.
Diary management, correspondence handling, payment processing, reserve adjustments and documentation upkeep.
Yes — claimant, broker and vendor correspondence handled consistently, using approved templates and documented escalation rules.
Guidewire, Duck Creek, Applied Epic and other claims platforms — with role-based access set by you.
We prepare reserve adjustments for adjuster approval. Final reserve decisions remain with your licensed adjusters.
Diary compliance, payment volume, reserve accuracy and SLA metrics — reported weekly with QA sampling.
Per claim, per FTE, or as a monthly retainer — agreed upfront.
A short conversation is usually enough to scope the process and propose a starting point.