Product support
Tier 1/2 product support for agents, brokers and property managers.
PropTech support outsourcing — product support, data operations, onboarding help, QA and back-office support — with specialists trained on your platform.
PropTech platforms live or die on operational quality — agents, brokers and property managers expect fast support, clean data and reliable onboarding. Engineering teams building the product can't also chase support tickets or clean messy data at scale.
Opervics runs PropTech support as a managed function — product support, data operations, onboarding help, QA and back-office support — with specialists trained on your platform, workflows and SLAs.
Tier 1/2 product support for agents, brokers and property managers.
New user onboarding, configuration and data import support.
Listings, property records, contact data cleaned and enriched.
Content, listings and user-generated data reviewed against policy.
Admin tasks, reporting and internal workflows handled per your process.
Volume, response time, resolution rate, data quality and CSAT.
These are the same operational issues we see across clients — and the same ones our process is designed to remove.
Product engineers handling user tickets instead of building.
New users wait too long to get set up — churn rises.
Listings and records incomplete — product quality suffers.
Listings and user content not reviewed — trust risk grows.
User growth outpacing internal support and data capacity.
Nobody tracks volume, resolution rate, data quality or CSAT.
Every service inherits the same baseline security posture, then adds service-specific controls on top.
Access, change management, monitoring and incident response aligned to SOC 2.
User and property data handling defined with your team.
Role-based access to product, support and data tools — scoped and audited.
Volume, response time, resolution rate and data quality reported weekly.
Product support, onboarding help, data operations, QA and moderation, plus back-office support.
Documented onboarding, recorded walkthroughs, product access for training and a certification check before live tickets.
Zendesk, Intercom, HubSpot, Salesforce, your product environment, data tools and admin panels.
Yes — listings and user-generated content reviewed against your policy with clear escalation rules.
Volume, response time, resolution rate, data quality and CSAT — reported weekly.
Per ticket, per FTE, or a monthly retainer — agreed upfront.
A short conversation is usually enough to scope the operation and propose a starting point.