AI-powered order support, returns, catalog management and marketplace operations — built for Shopify, WooCommerce and multi-channel sellers, staffed 24/7 so peak season doesn't break your ops.
Each service runs on the same AI-assisted quality layer — trained e-commerce specialists, documented SOPs, AI-assisted QA on listings and tickets, and human verification on every output.
Order and product support for online stores — WISMO, sizing, shipping, order changes and product questions — with AI-assisted response drafting and human verification.
Ongoing Shopify operations — product uploads, variant setup, order handling, app configuration and storefront QA — with trained Shopify specialists.
Explore Shopify operations →WooCommerce store operations — product catalog upkeep, order processing, plugin maintenance, and storefront QA — with WordPress + WooCommerce trained specialists.
Explore WooCommerce operations →End-to-end order management — intake, verification, fulfilment coordination, exception handling and status updates — with AI-assisted validation and duplicate detection.
Explore order management →Product listing creation and upkeep — titles, descriptions, images, attributes, variants and category mapping — with AI-assisted content generation and human QA on every listing.
Explore product listings →Ongoing catalog management — category structure, taxonomy, attribute standards, and ongoing hygiene — so your catalog stays clean as it grows.
Explore catalog management →Returns and refunds operations — RMA intake, eligibility checks, refunds, exchanges and follow-ups — with AI-assisted policy checks and human verification on exceptions.
Explore returns & refunds →Marketplace operations across Amazon, eBay, Walmart, Etsy and others — listing sync, order handling, catalog compliance, and account health monitoring.
Explore marketplace management →Inventory operations support — stock data updates, SKU management, cycle count data, and low-stock alerting — with AI-assisted anomaly detection on stock movements.
Explore inventory operations →The operational layer behind your storefront — vendor coordination, PO processing, payment reconciliation, and internal reporting — handled by trained e-commerce operators.
Explore e-commerce back office →QA on listings, tickets and storefront workflows — sampling, error tracking, and correction turnaround — with AI-assisted QA that catches issues before customers do.
Explore e-commerce QA →E-commerce operations run on volume and time pressure. Peak season doesn't politely wait while you hire. Returns don't stop because your support team is at capacity. Catalog issues don't fix themselves.
We run e-commerce operations as a managed function — trained platform specialists, AI-assisted throughput, human verification on every customer-facing output, and reporting that tracks what actually matters for a store.
Trained in Shopify, WooCommerce, Amazon Seller Central, and the tools your store actually runs on.
AI-assisted routing and priority detection keep the queue moving when volume spikes, without dropping quality.
AI drafts responses, QAs listings and flags fraud. Humans verify before anything reaches a customer or the storefront.
First-response time, return rate, listing accuracy, catalog health, order accuracy — the metrics that actually matter for a store.
A quick reference to the core processes, quality controls and AI opportunities per service. Full detail lives on each sub-service page.
| Service | Core Processes | Quality Controls | AI Opportunity |
|---|---|---|---|
| E-commerce Support | Order inquiries, product questions, order changes | Response QA, CSAT tracking, escalation handling | Response drafting, intent classification, order lookup |
| Shopify Operations | Product uploads, variants, order handling, QA | Listing QA, storefront checks, order accuracy | Content generation, variant mapping, QA automation |
| WooCommerce Operations | Catalog upkeep, order processing, plugin checks | Listing QA, order accuracy, storefront checks | Content generation, order validation, anomaly detection |
| Order Management | Intake, verification, fulfilment, exceptions | Order accuracy, exception handling, SLA tracking | Order validation, duplicate detection, exception routing |
| Product Listings | Listing creation, content, imagery, attributes | Listing QA, content standards, attribute accuracy | Content generation, attribute suggestion, QA |
| Catalog Management | Category structure, taxonomy, hygiene, standards | Taxonomy adherence, catalog accuracy | Auto-categorisation, hygiene checks, standards enforcement |
| Returns & Refunds | RMA intake, eligibility, refunds, exchanges | Policy adherence, exception handling, return-rate tracking | Policy checks, exception flagging, return pattern detection |
| Marketplace Management | Listing sync, order handling, compliance, health | Compliance adherence, account health monitoring | Listing sync, compliance checks, account health analytics |
| Inventory Operations | Stock updates, SKU management, cycle counts | Stock accuracy, SKU hygiene, discrepancy tracking | Anomaly detection, stock forecasting, discrepancy flagging |
| E-commerce Back Office | Vendor coordination, PO processing, reconciliation | Process controls, reconciliation accuracy | PO validation, reconciliation automation |
| E-commerce QA | Listing QA, ticket QA, error tracking | Error rates, correction turnaround, QA reporting | AI QA automation, pattern detection |
Every e-commerce engagement inherits the same baseline security posture, then adds PCI and customer-data controls on top.
Payment data handled under PCI-aligned processes — no card data stored, no shortcuts on customer payment information.
Role-based access, PII minimisation, and auditable logs for every process that touches customer data.
AI output is reviewed by trained specialists before it reaches a customer or storefront — no blind automation.
Process-specific SLAs, QA sampling, and audit-ready logs from day one.
Shopify, Shopify Plus, WooCommerce, Amazon Seller Central, eBay, Walmart Marketplace, Etsy, BigCommerce, Magento, and others — with platform-native specialists trained on each.
AI-assisted routing and priority detection keep the queue moving. We staff additional agents as volume grows and stand down after the peak — no permanent headcount for seasonal demand.
Yes. RMA intake, eligibility checks, refunds, exchanges and follow-ups — with policy adherence tracked and return-rate reporting included.
First-response time, resolution rate, listing accuracy, return rate, catalog health, order accuracy — reported weekly with QA sampling on every queue.
Yes. We operate inside your Shopify, WooCommerce, marketplace, helpdesk and shipping platforms with role-based access set by you.
No. AI drafts responses, QAs listings and flags issues. Trained specialists verify every customer-facing output and handle the judgment calls AI can't.
A 30-minute conversation is usually enough to scope the first e-commerce process worth moving.