Booking support
New bookings, modifications and availability handled per policy.
Travel support outsourcing — booking support, itinerary changes, cancellation handling, customer service and travel operations — with specialists trained on your systems and policies.
Travel is unpredictable. Weather, cancellations, delays and itinerary changes hit at any hour — and travelers expect fast, accurate support. When internal teams can't keep up, complaints, refunds and bad reviews pile up quickly.
Opervics runs travel support as a managed function — booking support, itinerary changes, cancellation handling, customer service and travel operations — with specialists trained on your booking systems, policies and SLAs.
New bookings, modifications and availability handled per policy.
Date, route and traveler changes processed and reconfirmed.
Cancellation requests processed per policy — refunds and credits coordinated.
Traveler questions, delays, disruptions and complaints handled per SLA.
Phone, email, chat, WhatsApp and social — round the clock if needed.
Volume, response time, resolution rate, cancellations and CSAT.
These are the same operational issues we see across clients — and the same ones our process is designed to remove.
Holidays, weekends and disruptions overwhelm internal teams.
Different staff apply policies differently — disputes grow.
Travelers stranded overnight — no one to help.
Same FAQs handled one by one — no self-service.
Nobody tracks response time, resolution rate or CSAT.
Owners stuck answering booking questions between everything else.
Every service inherits the same baseline security posture, then adds service-specific controls on top.
Access, change management, monitoring and incident response aligned to SOC 2.
Traveler PII and payment data handling defined with your team.
Role-based access to booking systems and payment tools — scoped and audited.
Volume, response time, resolution rate and CSAT reported weekly.
Booking support, itinerary changes, cancellations and refunds, customer service, multi-channel coverage and reporting.
Sabre, Amadeus, Travelport, Booking.com, Expedia, Airbnb, plus Zendesk, Intercom, Gorgias and your CRM.
Yes — 24/7, overnight and weekend coverage can be scoped based on your traveler base and disruption profile.
OTAs, corporate travel, agencies, tour operators, vacation rentals and travel management companies.
Volume, response time, resolution rate, cancellations and CSAT — reported weekly.
Per ticket, per booking, per FTE, or a monthly retainer — agreed upfront.
A short conversation is usually enough to scope the queue and propose a starting point.