RMA processing
Return requests received, validated and approved per policy.
Returns and refunds outsourcing — RMA processing, refund handling, exchange coordination, dispute support and reporting — with specialists trained on your policy.
Returns are a fact of e-commerce — and they cost more than most stores realise. Slow refunds create disputes, inconsistent approvals damage customer trust, and lack of visibility hides which products and channels drive the most returns.
Opervics runs returns and refunds as a managed function — RMA processing, refund handling, exchange coordination, dispute support and reporting — with specialists trained on your returns policy and clear reporting on return rate, refund volume and dispute outcomes.
Return requests received, validated and approved per policy.
Refunds processed to original payment method or store credit per rules.
Exchanges for size, color or variant initiated and tracked to fulfilment.
Chargeback responses prepared with evidence per processor rules.
Return questions answered — labels, tracking, status and policy explanations.
Return rate, refunds processed, dispute outcomes and turnaround.
These are the same operational issues we see across clients — and the same ones our process is designed to remove.
Refunds delayed — customers escalate to disputes.
Different staff approve different returns — policy erosion.
Post-holiday and sale returns overwhelm internal capacity.
Disputes not responded to with proper evidence — losses grow.
Nobody knows which products drive the most returns.
Nobody tracks return rate, refund volume or dispute outcomes.
Every service inherits the same baseline security posture, then adds service-specific controls on top.
Access, change management, monitoring and incident response aligned to SOC 2.
PII and payment data handling defined with your team.
Role-based access to order, returns and payment systems — scoped and audited.
Return rate, refunds processed, dispute outcomes and turnaround reported weekly.
RMA processing, refund handling, exchange coordination, dispute and chargeback support, customer returns support and reporting.
Shopify, WooCommerce, Amazon, Etsy, Loop, Returnly, AfterShip, Stripe, PayPal, Zendesk and Gorgias.
Yes — chargeback responses are prepared with supporting evidence per processor rules and deadlines.
Yes — your returns policy is documented as a runbook and applied consistently, with clear escalation rules.
Return rate, refunds processed, dispute outcomes and turnaround — reported weekly.
Per return, per refund, per FTE, or a monthly retainer — agreed upfront.
A short conversation is usually enough to scope the volume and propose a starting point.