Opervics is an AI-powered BPO and managed operations company. We run business processes the way an in-house department would — staffed, managed, measured, and continuously improved by a dedicated provider team across 24-hour shifts.
Opervics was founded because outsourcing was supposed to remove operational drag — but most providers replaced it with new kinds of drag: slow onboarding, opaque quality, high turnover, and a "one-size-fits-all" process playbook.
To run business operations so reliably and transparently that clients stop thinking about them. AI where AI works. Humans where judgment matters. Accountability on every process.
A world where outsourcing means genuine operational leverage — not just cheaper labor. Where AI and humans work together under real quality controls, and where clients keep full visibility into both.
The way we operate internally shows up in the way we operate for clients. No shortcuts on quality, no surprises in reporting, no promises we can't evidence.
Clients don't come to us because we promise the lowest cost. They come because their previous provider couldn't handle the compliance, the quality bar, or the operational discipline their business actually required.
We built Opervics around those three things: specialist staffing, AI-assisted quality control, and reporting that shows real numbers — not vanity metrics.
AI screens, routes, extracts, and verifies. Humans make final decisions. Every output passes through QA — no blind automation.
Coders who know CPT and ICD-10. Claims specialists who know FNOL. Support agents trained to your product's edge cases.
Two dedicated shifts hand off with full context across a real round-the-clock floor. Not extended hours — actual coverage.
One number covers tooling, training, management and QA. Month-to-month engagements. No multi-year lock-in to hide behind.
A quick reference to what sits behind our operations — the teams, the technology, the controls, and the reporting that supports every process we run.
| Function | What We Bring | Where It Shows Up | How It's Measured |
|---|---|---|---|
| Operations Team | Dedicated agents, supervisors and shift leads per account | Customer support, back office, sales, all service categories | QA pass rate, first-response time, SLA adherence |
| Quality & QA | Human QA specialists plus AI-assisted review on every output | Every engagement, every process, every shift | QA sampling %, error rate, correction turnaround |
| Technology & AI | In-house engineering, AI workflow design, integrations | AI operations, IT services, process automation | Workflow uptime, automation coverage, error detection rate |
| Compliance & Security | Access controls, BAAs, audit trails, restricted environments | Healthcare, insurance, legal, finance engagements | Audit readiness, access reviews, incident response |
| Reporting & Analytics | Weekly dashboards, monthly reviews, AI-driven insights | All engagements, at every phase | KPI trends, process improvement proposals, audit-ready logs |
| Onboarding & Transition | Structured 12-step transition with documented gates | Every new engagement | Time to go-live, parallel-run QA results, handoff completion |
Opervics is built around a small, senior operations leadership team and a broader specialist workforce — supported by in-house technology, quality, and compliance functions.
A senior operations leadership team with direct experience running regulated, high-volume processes — supported by functional leads for quality, technology, compliance and delivery.
We hire for reliability and train for skill. Teams are assigned per account, not pulled from a shared pool — because continuity shows up in quality and client experience.
Purpose-built operations floors with redundant connectivity, secure access zones, monitoring and 24-hour shift coverage — plus in-house engineering to support every AI and integration workflow.
Every engagement inherits the same baseline security posture, then adds process-specific controls on top.
Encryption in transit and at rest, role-based access, and least-privilege workflows across every account.
NDA-bound teams, restricted environments, and auditable access logs for regulated processes.
AI output is reviewed by trained specialists before it reaches your systems — no blind automation.
Process-specific SLAs, tracking, and audit-ready reporting from day one.
Opervics is an AI-powered BPO and managed operations provider. We run customer support, back office, sales, healthcare, insurance, legal, finance, e-commerce, technology and AI operations for clients across multiple verticals.
Our operations are delivered from secure operations floors with 24-hour shift coverage. Client engagements may include onshore, nearshore, and offshore components depending on the process and compliance requirements.
No. Most engagements start with a single well-scoped function — often from mid-market and growing companies. The engagement model scales up as processes prove out.
For regulated processes — healthcare, insurance, legal, finance — we operate with signed BAAs or equivalent agreements, restricted access environments, audit trails, and specialized staff trained to the compliance framework.
For clients with compliance requirements, we support formal audits and can arrange site visits where appropriate. Details are agreed as part of the engagement agreement.
Three things: an AI + human operating model with real human QA on every output; specialist teams trained per process and vertical; and transparent reporting with month-to-month engagements.
A 30-minute conversation is usually enough to scope the first process worth moving — and to see whether we're the right fit.